Among them were many of Mumbai’s dabbawalas, who deliver meals .. I couldn ‘t agree more, and I offer the dabbawala system as another case in point. The dabbawalas constitute a lunchbox delivery and return system that . Supply Chain Management of Dabbawala in Mumbai”. In , Harvard Business School added the case study The. Six Sigma: A case study on Mumbai Dabbawala Submitted in partial fulfillment of the requirements for the award of the degree of Bachelor of Business.

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They are also used by meal suppliers in Mumbai, who pay them to ferry lunchboxes with ready-cooked meals from central kitchens to customers and back. We now take look in the routine course of action Dabbawallas i. At each station, boxes are handed over to a local dabbawala, who delivers them. Being a part of Dabbawallas, you are actually nurturing Marathi culture. The Dabbawalas of Mumbai.

The Story of Mumbai Dabbawalas – KnowStartup

InForbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency. Now about a quarter of the office workers receiving lunches are women. Define the key processes that will have the greatest impact on customer. Reduced Cycle Time Unfortunately, most projects firms embark on end up extending beyond their original deadline often because there are changes in project scope or there is a shift in management policy. Vaze College of Arts, Science and Commerce.

Bhargava Book Depot, pp. I was impressed by the efficiency and complexity of the process by which sometiffin boxes were sorted, transported, delivered and returned each day by people who were mostly illiterate and unsophisticated.

A collecting dabbawala, usually on bicycle, collects dabbas either from a worker’s home or from the dabba makers. Now Mumbai is a widely spread metro with 3 local train routes. The dabbawalas also allow for delivery requests through SMS. Signature of the Student Date: If you have no one at home to cook for you the dabbawalla have found homemakers who will be willing to cook extra meals on a subscription basis so that strangers can also have a home cooked meal and the home cooks can get a little bit of extra cash.


Indabbawalas went on strike for the first time in years to promote and attend a rally by Azad Maidan to support Anna Hazare in his campaign against corruption.

Tiffin time in Mumbai”. Corporates and scholars ought to make note casse their working by keeping in mind the end goal to comprehend their one of a most unique structure and process.

It is a set of statistical and other quality tools arranged in unique way. Preserving Tradition in Modern India”.

The delivery charge of Rs – per month is very nominal and reasonable.

Tiffin distribution is suspended for five days each March as the tiffin-wallahs go home for the annual village festival. Now, while this used to be all men receiving and women cooking, it has expanded lots over the past couple of mumba.

Summarize the dabbawxlas measured. They achieved six sigma in following aspects. In order to submit a comment to this post, please write this code along with your comment: The average tiffin goes through the hands of five or six people in each direction. Nor is it a primary information source. I am not the first or last person to marvel at this system. This page was last edited on 12 Octoberat The Dabbawallas association studyy an outstanding example of proficient Logistics and Supply Chain Management.

Mumbai Dabbawalas: Case study for management students

His meal is coming from someone he loves and trusts and he knows that they are quality ingredients going into his food. The lunchboxes are picked up in the late morning, delivered predominantly using bicycles and railway trainsand returned empty in the afternoon. The markings include the railway station to unload the boxes and the destination building delivery address. Retrieved 2 May — via Internet Archive. Because, Dabbawala have to pick up tiffin boxes from various distant location in his area.


But it is commonly associated with a statistic of 1.

The Story of Mumbai Dabbawalas

It is frequently claimed [16] that dabbawalas make less than one mistake in every six million deliveries; [26] however, this is only an estimation from Ragunath Medge, the president of the Mumbai Tiffinmen’s Association inand is not from a rigorous study.

Time Management Employing a Six Sigma methodology at your business can help employees manage their time effectively, resulting in a more an efficient business and more productive employees. That is the statistic I used. Express towers Building name When literally translated, the word “dabbawala” means “one who carries a box”.

For the efficiency of their supply chain it has been claimed that this virtually achieves a six sigma performance rating i.

Retrieved from ” https: The reasons behind the success of an enterprise. Whatever profits they can equally distributed within itself. They achieved this level because of maintaining good relationship with customers. For delivery in electronic format: Dabbawalas, lunch, delivery service, Mumbai, years, Forbes, Global magazine, analysis, Six Sigma rating, efficiency, operate, delivery process, coding system, one team, common goal, future, Dabbawalas, changing environment.

When told about the 1. Everyone is shareholder mumbau the association. Not many of the topmost companies are even near to it. Homemade food is best for health and because health is wealth. The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over years.